SECTION 1

Questions 1-10: Customer complaint form: product return

Questions 1-40

Follow the instructions for each section and enter the correct responses.

SECTION 1

Questions 1-10

Complete the notes below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Customer complaint form: product return
Type of product
vacuum cleaner
Customer details
  • Name: Diane 1
  • Street address: 34 2
  • City: Hamilton
  • Telephone: 970 7520 (her 3 number)
Product details
  • Date of purchase: on 4
  • Make and model: Volta Budget
  • Power: 2000 watts
  • Color: red
  • Purchase price: $ 5 (in the sale)
Fault details
  • Problem with: the 6
  • First solution: free 7 (not accepted by customer)
  • Action requested: exchange
Customer requirements
  • Special features needed: a reusable 8
  • Price quoted: $ 9
  • Preferred color: 10