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SECTION 1

Questions 1-10: Getting a job with an airline

Questions 1-40

Follow the instructions for each section and enter the correct responses.

SECTION 1 Questions 1-10

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Getting a job with an airline

Job: cabin crew attendant (Example)

Duties include

giving the safety demonstration

some responsibility for 1 from cabin during the flight

serving food

Requirements

must be over age 19 and at least 2 cm tall

basic academic requirements; English and 3

at least one other 4 is desirable

must be able to 5

Training will include

what to do in case of 6 during a flight

awareness of different 7

Application

the airline is rated 8

can download application form from website

minimum experience of

- dealing with questions from supermarket customers

- working in a 9 (voluntary work)

Other Information

you don't have to buy a 10

SECTION 2 Questions 11-20

Questions 11 and 12

Choose TWO letters, A-E.

Which TWO kinds of people are the scholarships intended for?

A people working as temporary staff B people with management experience C people straight from college D people with at least three years' experience E people with or without qualifications

Questions 13 and 14

Choose TWO letters, A-E.

Which TWO things does Marie say about the hospitality industry in Scotland?

A It mainly attracts UK tourists. B It pays high wages. C It is very important for the Scottish economy. D It is highly regarded by visitors. E It is attracting a lot of investment.

Questions 15-20

Choose the correct letter, A, B or C.

15 Why did Marie start working at the Rock Hotel?

A It was the only job available. B She needed a job with flexible working hours. C She wanted a job working with people.

16 What did the scholarship application process involve?

A giving a presentation B writing a report about the Rock Hotel C researching the role of hotel manager

17 What does Marie say about the other winners she met?

A They were not so old as she expected. B They were doing a variety of jobs in the hotel sector. C Most of them had applied for scholarships before.

18 Marie says that at the Florida Beach Hotel every member of staff

A takes part in annual customer service training sessions. B is responsible for providing an efficient service. C is expected to interact with visitors.

19 What did Marie find out about people's attitude to visiting Scotland?

A Most people would be interested in visiting it. B People knew a surprising amount about it. C People only wanted to see a limited number of places.

20 What improvement has Marie introduced at the Rock Hotel?

A getting better feedback from customers B providing more information for customers C making contact with more customers

SECTION 3 Questions 21-30

Questions 21-26

Label the diagram below.

Choose SIX answers from the box and drag the correct letter, A-I, next to questions 21-26.

Education House cross-section diagram showing labelled features such as Cooling Tower, Weather Station, Shower Tower, Balcony, Windows and Tank — Education House — cross-section. Drag a letter **A-I** into the matching numbered slot beside the diagram.

Numbered features

21 Cooling Tower

22 Weather Station

23 Shower Tower

24 Tank

25 Balcony

26 Windows

Options

A fresh air is removed

B fresh air is pulled in

C heat loss is reduced

D rainwater is checked

E rainwater is used

F old air is removed

G temperature is checked

H water temperature is reduced

I water is stored

Questions 27-30

Choose the correct letter, A, B or C.

27 What do John and Debbie think will surprise visitors to the Education House building?

A how high the building is B where the main entrance is C what is on the outside walls

28 What is their reaction to the findings on staff productivity in the building?

A They think the findings are predictable. B They believe more research should be done. C They suggest the findings are reported in the media.

29 What do they think about the edge space in the building?

A It might be unpopular with staff. B It is a surprising part of the design. C It is an area for managers.

30 What could be a problem for the building's water system?

A the reaction of the staff B the completion date C the possible health hazards

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IELTSwithJurabek

SECTION 1

Questions 1-40

Test Results