SECTION 1

Listen and answer questions 1-10.

Questions 1-40

Follow the instructions for each section and enter the correct responses.

SECTION 1Listen and answer questions 1-10.

Complete the form.

Write ONE WORD AND/OR A NUMBER for each answer.

Kiwi Air Customer Complaint Form

Customer has been trying to make a booking using the internet

Booking Details

Name: Janet 1

Ticket details: one adult and three children (Wellington to Christchurch) - four 2 tickets

Flight details: November 10th-15th

Time: departing at 3 am

Details of the Problem

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the website changes the rate for one child
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the website keeps giving the customer 4 messages

Customer informed that Kiwi Air policy:

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allows no more than 5 child fares per adult (domestic flights only)

Customer's Reasons for Complaint

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none of her children are 6 years old or older
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child passengers require less 7
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the rule is unfair for large families and 8 groups

Customer Invited to Send Written Complaint

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letter to go to the 9
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reply predicted within a week

Reference number: 10