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PART 2

Listen to the talk and answer Questions 11-20.

Talk to new hotel staff.

SECTION 2

Talk to new hotel staff

Choose the correct letter, A, B or C.

11. Why has the manager arrived late at this meeting?

A. He had to complete a report. B. He had to speak to head office. C. He had to take a guest to hospital.

12. What is the main thing the manager is looking for in his staff?

A. Experience B. Enthusiasm C. good qualifications

13. When did the Ocean Edge Hotel first open?

A. in the 18th century B. in the 19th century C. in the 20th century

14. How long do staff generally remain at the hotel?

A. three years B. five years C. ten years

15. Which group of guests is growing fastest?

A. tourists visiting local attractions B. people staying for one or two nights on business C. people working locally who go home at weekends

Label the plan below. Write the correct letter, A-I, next to questions 16-20.